Retention

Know which members are about to leave — before they do

HextaGym gives every member a health score based on how often they visit compared with their own usual, how close their plan is to ending and whether they owe money. Each day it shows a short list of members who need a call. On Business and above, Insights adds retention by joining month, member lifetime value and a renewal forecast.

Updated 9 October 2026

Member Health Score

Healthy, Watch or At risk — worked out every day for every member. A member who used to come five times a week and hasn't been in for ten days moves to At risk long before their plan runs out.

A daily call list

The dashboard shows who to call today and why: “No visit in 16 days · plan ends in 9 days”. One call at the right time saves more renewals than any discount.

Insights (Business and Enterprise)

Retention by joining month: how many members are still with you after 1, 3 and 6 months
Member lifetime value: what an average member is worth over their time with you
Renewal forecast: memberships ending in the coming weeks and the revenue at stake

Frequently asked questions

Where does the visit data come from?

From check-ins — members scan your gym's QR code with their phone, or the desk checks them in.

Which plans include the health score?

Member Health Score is part of the Professional plan and above. Insights is part of Business and Enterprise.

Does it message at-risk members automatically?

It shows you who to contact. You can send them a WhatsApp offer or call them — a personal call works best.