Reminders
WhatsApp reminders that members actually read
HextaGym sends members WhatsApp messages automatically: a reminder before their plan ends, a nudge when dues are pending, and a receipt when they pay. You choose which messages go out; paid plans include a monthly allowance of messages, so you don't need a separate WhatsApp tool.
Updated 9 October 2026
Messages that go out on their own
- Renewal reminders before a membership ends, and after it lapses
- Dues reminders for part-paid memberships
- Payment receipts, right after a member pays
- Personal training session reminders
- Offers and win-back messages you send to a group
Why WhatsApp
In India, members read WhatsApp far more reliably than email or SMS. A reminder in the chat they already use gets renewals done without the desk making calls.
Messages included in your plan
Each paid plan includes a number of WhatsApp messages every month — a reminder or receipt uses one, an offer uses a few. See Pricing for how many each plan includes.
Frequently asked questions
Do I need my own WhatsApp Business API account?
No. Messages are sent through HextaGym and included in your plan's monthly allowance.
Can I turn off a type of message?
Yes. Each notification can be switched on or off, and you can edit the wording for your gym.
Is WhatsApp available on the Free plan?
No. The Free plan uses in-app notifications; WhatsApp messages start with the Starter plan.
Read next
- Gym renewal reminders: when to send them and what to say
- How to reduce gym member churn
- Gym membership management, without the register
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